Tip #1328: Video Guide to 2020 Wave 1: Customize the Case Resolution dialog

I wish we could customize the fields that appear on the case resolution dialog

Every D365 Customer Service user ever

Dynamics 365 2020 Wave 1 introduces a new setting that lets you use a quick create form instead of the standard dialog for case resolution. This means that you can change the fields that appear on resolution to better fit your process.

Watch today’s video tip to learn how.

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4 thoughts on “Tip #1328: Video Guide to 2020 Wave 1: Customize the Case Resolution dialog

  1. I found Tip #1328: Video Guide to 2020 Wave 1: Customize
    the Case Resolution dialog very educational.

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  2. Uzwa says:

    Is it available on premises?

  3. Manny says:

    Can this setting be changed via API/Powershell? Anyone knows where does the property for this form “Standard / Customizable / Quick Create” sits?

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