Tip #1183: Templates are not working after upgrade

Release 9.1.X (the coveted October release) is already here and some organizations have already been upgraded to the new version. Steve “Mr SMB” Mordue was, for a change, on the receiving end, as his customers complained that Word templates stopped working after the upgrade. When a template is selected from a record, new shiny Dynamics UI says it is creating, the spinning dialog eventually stops, but then nothing happens and nothing gets created. Steve tried clearing cache, and re-uploading template with a new name, no luck.

Turns out, SharePoint integration was throwing a spanner into the shiny October mag wheels. When downloading your template, make sure the two highlighted SharePoint relationships are not selected.


After that, both Word and Excel templates work like a charm. To the extent they can charm anyone, of course.

The relationships on the screenshot are for the opportunity, you’d want to exclude similar ones when using a different document-enabled entity.

(Facebook and Twitter cover photo by rawpixel on Unsplash)


2 thoughts on “Tip #1183: Templates are not working after upgrade

  1. Steve Mordue says:

    Microsoft is rolling out a fix for this shortly

  2. I have had an open support ticket for a month with MS Support about this. They release a hotfix on the 2nd of November which should fix it. How ever it was not fixed.
    Now the timeline is that the release of 9.1.0000.0720 (or higher) will fix this from Microsoft side. This should be due in December.

    Thanks to your tip I redid the templates without the Sharepoint references – and now it works.

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