Tip #1035: HTML codes in Voice of the Customer

Today’s tip comes from Jeff Weresch. Got a tip? Send it to jar@crmtipoftheday.com.

Want to have more control over the formatting or spacing of your questions in Dynamics 365 Voice of the Customer? You can use html codes to control how the text will be rendered.

For example, we want “Highly Dissatisfied” to appear over the 1 in a NPS question and “Highly Satisfied” to appear over the 5. If you enter “Highly Dissatisfied 1” as the column header, the 1 will be in the same line as Dissatisfied and look unsightly.

By adding a <br> code, the question column header displays as desired.

Leave a Reply

Your email address will not be published. Required fields are marked *