After you enable Gamification in Dynamics 365, you will notice a new category of workflow steps available to you.

These workflows may be useful to you in controlling how Gamification works (such as automatically triggering KPI rollups, disabling KPI’s, etc), and some of them may be useful for other purposes (stop all running workflows). The following is a brief description of the workflows and plugins provided with the Gamification solution:

Microsoft.Dynamics365.Gamification.AggregationMasterWF:

Retrieves Sales Metrics where  game.startdate <= DateTime.Now and game.enddate >= DateTime.Now. Retrieves Data markers and create process and job records of type retrieve.

Microsoft.Dynamics365.Gamification.AggregationWorkerWF:

– Retrieve new Aggregation Values using FetchXML (Group by Sales Metric Id, Player Id, filter by specific date and sales metric ids of updated individual metric records)

– Update Player Data Records using aggregated values in transaction

–  If it is not last page -> create Calculation job for next page

– Mark current job for deletion

Microsoft.Dynamics365.Gamification.AuthPlugin

Authenticates the cloud end point and schedules the SendUserWf and PredefinedKPIInitializationWf to run.

Microsoft.Dynamics365.Gamification.CleanWorkerWF

– If it is Player Data Records Job

Retrieve Player Data Records related to appropriate sales metric

Mark records for deletion

If it is not last page -> create Reset job for next page

If it is the last page -> create Reset job for Interim Records

Mark current job for deletion

– Else (it is Interim Records Job)

Retrieve Interim Records related to appropriate sales metric

Mark records for deletion

If it is not last page -> create Reset job for next page

Mark current job for deletion

Microsoft.Dynamics365.Gamification.Configuration.BulkDeleteJobsSetupWf

Deletes data metrics, jobs, processes, player data, interim records.

Microsoft.Dynamics365.Gamification.Configuration.DuplicateDetectionRulesSetupWf

Detects duplicates in Games, Player or Metric data.

Microsoft.Dynamics365.Gamification.CreateProcess

– Create new Data Process

– Create Data Job

– Run Job

Microsoft.Dynamics365.Gamification.CrmVersionTrackerWF

Retrieves the CRM server version.

Microsoft.Dynamics365.Gamification.CurrentVersionWF

Retrieves the organization name.

Microsoft.Dynamics365.Gamification.DailyMarkerTrackerWF

Get midnight marker. Trigger on create of settings

=> Wait for next settings.NextDataMarkerTrackerWFRun

=> Create empty data marker

=> Retrieve changes for data marker using last saved data marker

=> Backup new midnight marker

=> update next run value (+1 day)

=> trigger itself

Microsoft.Dynamics365.Gamification.DailySyncWF

Get games, players and metrics from Azure. Trigger on first authorize on the Login/Register page. Runs daily midnight

=> Wait until settings.NextFSTDailySyncDate

=> Retrieves data from cloud and update CRM records if needed

=> Update NextFSTDailySyncDate+1 day

=> triggers a child workflow (itself)

Microsoft.Dynamics365.Gamification.DataReceiveWorkerWF

Retrieves changes related to an entity based on the data marker.

Microsoft.Dynamics365.Gamification.DropFlagsInterimRecordsWF

– If it is Player Data Records Job

Retrieve Updated Player Data Records

Drop IsUpdated flag

If it is not last page -> create Drop Flags job for next page

If it is the last page -> create Drop Flags job for Interim Records

Mark current job for deletion

– Else (it is Interim Records Job)

Retrieve Updated Interim Records

Drop IsUpdated flag

If it is not last page -> create Drop Flags job for next page

Mark current job for deletion

Microsoft.Dynamics365.Gamification.GameCreateUpdatePlugin

On change in Game start date end date drops the existing data markers and stops any metric handling running processes or jobs and resets all metrics.

Microsoft.Dynamics365.Gamification.Games.GameDatesOffsetChangePlugin

Updates game start and end date.

Microsoft.Dynamics365.Gamification.GetNotCompletedJobWf

Gets Gamifications jobs that are in running state.

Microsoft.Dynamics365.Gamification.GetResetProcessWF

Resets all Gamification jobs.

Microsoft.Dynamics365.Gamification.GetSettingsWF

Retrieves Gamification settings.

Microsoft.Dynamics365.Gamification.HeartBeatWf

Checks if a process is running or not.

Microsoft.Dynamics365.Gamification.KpiStateResetActivity

Resets entity markers related to all metrics.

Microsoft.Dynamics365.Gamification.MarkersCommitWF

– Commit markers

– Drop FullPostFlag if exist

– Drop Sales Metrics Reset Flag

– Set settings.IsCalculationRunning to false

Microsoft.Dynamics365.Gamification.MasterWF

On Demand. Launch calculation iteration

=> Retrieve set sales metrics where related game.startdate <= DateTime.Now and game.enddate >= DateTime.Now

=> Retrieve current data markers

=> If exist

– Create process record (Type – Retrieve)

– For each entity type of retrieved sales metric, create a Job record related to process record with appropriate marker

=> Set state of N created job (N – settings.ThrottleNumber) to Run => start Gamification Worker

Microsoft.Dynamics365.Gamification.Metrics.GameMetricFeedChangePlugin

Resets game metric feeds.

Microsoft.Dynamics365.Gamification.Metrics.InitPredefinedMetricFeedsWorkflow

Creates out of box KPI’s

Microsoft.Dynamics365.Gamification.Metrics.KpiDisablingActivity

Disables entity related KPI’s.

Microsoft.Dynamics365.Gamification.Metrics.MetricFeedDeletePlugin

Deletes KPI data on the cloud side based on the metric feed ID.

Microsoft.Dynamics365.Gamification.Metrics.MetricFeedPreDeletePlugin

Checks if there are any active games running corresponding to the KPI data that is currently being deleted. If they are this will throw an exception.

Microsoft.Dynamics365.Gamification.Metrics.MetricFeedSyncPlugin

Send KPI information to cloud side.

Microsoft.Dynamics365.Gamification.Metrics.MetricFeedSyncWf

Fetches KPI information from the cloud side and syncs it on the CRM side.

Microsoft.Dynamics365.Gamification.Metrics.MetricFeedUpdatePlugin

Activates/Deactivates KPI’s on CRM side.

Microsoft.Dynamics365.Gamification.NewUpgradeUserPlugin

Send new users created to cloud.

Microsoft.Dynamics365.Gamification.NextWorkerWF

Schedules the next job in the process which is in ready state to run.

Microsoft.Dynamics365.Gamification.ObserverWF

=> Runs every 6 hrs

=> Checks state of processes

=> Log the failure and restart processes as needed

Microsoft.Dynamics365.Gamification.PlayersMatchingPlugin

Map players to users.

Microsoft.Dynamics365.Gamification.RestoreMidnightMarkersBackupPlugin

Retrieves midnight markers from cloud side.

Microsoft.Dynamics365.Gamification.RetrievePlugin

Retrieves metrics from cloud.

Microsoft.Dynamics365.Gamification.ScheduledWorkerWF

=> Create a Scheduled process

=> Start it running

Microsoft.Dynamics365.Gamification.SendingCTDisableFlagWF

Send change tracking disabled notification to Gamification cloud end point.

Microsoft.Dynamics365.Gamification.SendingWorkerWF

– Retrieve updated player data records

– Post data to Azure

– If it is not last page -> create Data Sending job for next page

– Mark current job for deletion

Microsoft.Dynamics365.Gamification.SendMetricResetWF

Resets the metric data on the cloud side.

Microsoft.Dynamics365.Gamification.SendUsersWF

=> Get all active users in CRM  which have valid first name, last name, email address

=> Send the users to cloud

Microsoft.Dynamics365.Gamification.SettingsCreatePlugin

Creates and update GamificationSettings entity.

Microsoft.Dynamics365.Gamification.StarterWF

Starts on activation, controls when the calculation should run

=> Wait until settings.NextStarterWFRun

=> Retrieve games where related game.startdate <= DateTime.Now and game.enddate >= DateTime.Now

=> If games exist

– Run child workflow (FST Scheduler WF)

– Update settings. NextStarterWFRun (game.enddate + 1day if no overlap, or max(game.enddate) + 1 day if overlaps

=> Else

– Update settings. NextStarterWFRun (+1 day)

=> Run child workflow (itself)

Microsoft.Dynamics365.Gamification.StopAsyncProcesses

Stops all gamification processes.

Microsoft.Dynamics365.Gamification.StopRunningJobsWF

Stops all running processes and jobs.

Microsoft.Dynamics365.Gamification.Telemetry.SendTelemetryWf

This sends out telemetry information periodically.

Microsoft.Dynamics365.Gamification.Throttling.ThrottleTimeoutActivity

Sets time out for gamification operations.

Microsoft.Dynamics365.Gamification.ThrowExWF

Logs exception trace and throws plugin exception.

Microsoft.Dynamics365.Gamification.Update.CustomUpdateStep

Sends App version information to Cloud end point

Microsoft.Dynamics365.Gamification.UserActivityTrackingActivity

– Retrieve entity changes using marker (appropriate page)

– If CT retrieve failed

Send request to Azure (CT failed)

Set settings.CTDisabled to true

Mark current job for deletion

Exit from WF

– Retrieve sales metrics based on specific entity type

– Retrieve players based on sales metrics

– Apply sales metrics filters to retrieved records (Get FetchXML from sales metric, add “IN (retrieved records   ids)” condition to id)

– Update Individual Metric Records (for retrieved records) using ExecuteTransaction

– If it is the last page

Update entity marker

– Else

Create new job with the same entity name and marker, but with next page

– Mark current job for deletion