Tip #927: Duplicates when merging

Merging illustration

When you merge two records you may receive the following cryptic message: A record that has the attribute value {1} already exists. The entity key {0} requires that this set of attributes contains unique values. Select unique values and try again What? Select where? That’s really confusing because the merge process is supposed to ignore […]

Tip #119: Help me – help you

Dialog: Microsoft Dynamics CRM has encountered an error

When CRM users see the infamous Microsoft Dynamics CRM has encountered an error dialog, they often select the option to send error report and honestly believe that system administrators, support, developers, all of the above will be getting a copy of the report that contains exact steps how to solve the problem. Explain to your […]

Tip #118: Prevent users from seeing script errors

You have completed your CRM configuration, you have tested your forms, everything is working great, and users are now “live” in the system. Even if everything is as perfect as possible, users may occasionally see some random script errors. Like any web application, a number of different factors can conspire to occasionally create an error […]