We use Dynamics 365 Knowledge Base in USD (Unified Service Desk – t.j). We have links to PDF’s and images of schematics and detailed drawings in our KB articles. When users click the link they see the complex image or document in the KB article frame. How can we open the image or document full […]
Tip #529: Queuing things in CRM workflow and code
I know it’s and oldie but I just got this question today so perhaps time for a refresher. The question was on “how to queue activities and other things in CRM workflow – I vaguely recall ‘assign’ operation but I can only assign to a user and not a queue”. Long, long time ago CRM […]