Tip #1262: Dynamics 365 Mobile Offline: it’s baaaaack!

Remember me?

When Dynamics 365 v.8 was released, mobile offline was a big deal. But when we got to v9, the feature was turned off due to stability issues.

Well good news, it is now back. You can configure offline profiles from the classic/advanced settings area.

To use offline mobile, set the organization data download filters on the entity configuration


Then in settings, specify what records should be taken offline for the user–remember the way it works is the organization rules specify the pool of data to be available offline, and the user profiles determine what subset of that data the user gets.

One thing that is different from the original v8 release is the offline profiles are now tied to model driven apps. In the properties of the app (click on the app name in app designer) you can enable an app for mobile offline, then associate what profile should be associated with the model driven app. This way if users switch between multiple apps, they will have the data that they need for the selected app.


See the full documentation here:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/mobile-app/v8/go-mobile/work-offline

Are you using the offline feature? Let us know how it is working.

8 thoughts on “Tip #1262: Dynamics 365 Mobile Offline: it’s baaaaack!

  1. Mayur says:

    It’s good to hear about the offline feature…
    It may be useful for CRM Development services company and Startup business

  2. Peter says:

    Does this work on Sandbox environments now? Or Production only still?

  3. Jerry says:

    I do not believe the last part of this is correct. Version 9.0 is no longer supporting the Windows App.

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/mobile-app/dynamics-365-phones-tablets-users-guide

    • Joel Lindstrom says:

      You are correct. I was looking at the old documentation. Corrected the tip

    • Colene says:

      Hi Good Day,

      Any update on this? Is the Windows App now supported in V 9.0?

      • Joel Lindstrom says:

        Have you tried it? I don’t have an environment with offline to test it in so I cannot answer your question. Please give it a try and let us know if it works for you.

  4. Josef says:

    Is there a possibility to deploy offline-profiles from sandbox to production instances?

    • Torsten says:

      Yes, this is possible. Take your solution and add the mobile offline profile to the solution. However, yet I was not able to find the mobile offline profile in the new PowerApps GUI, but in the classic GUI.

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