Tip #544: Enabling JWT in ADFS breaks Dynamics CRM for Outlook

If you ever dealt with Dynamics CRM authentication at “close range”, you know that CRM supports OAuth. Presumably, with CRM 2016 and ADFS 3.0 (Windows Server 2012 R2), we should be able to use OAuth for CRM On-premises, right? Especially now that ADFS supports JSON Web Tokens, so we should be able just enable JWT […]

Tip #543: Tipster guide to Dynamics CRM 2016 solution changes

Another Friday and the first video on 2016 release is here. CRM 2016 includes, among other things, a number of enhancements to the CRM solutions functionality. In this video we will look at the how to work with solution sub-components, and introduce the concept of solutions patches. Give us your feedback, all of it: good, […]

Tip #541: Don’t use white background for navigation icons

Ivan Kurtev tells us not to use white  (#ffffff) as a color for custom entities in CRM 2016. It causes navigation icons and relationship tiles in the mobile app to appear in glistening white, which is a fine color, that’s also the color of the font that the entity name is displayed on the relationship tiles, […]

Tip #538: Tipster guide to Dynamics CRM routing rule sets

Another Friday – another video continuing coverage of the customer service features in Dynamics CRM. In this video, we explore how to use Dynamics CRM’s Routing Rule Sets to route cases to different queues. It covers the creation, and activation as well as how they get applied to the records. Give us your feedback, all […]