Tip #214: What to do if your option set won’t drop down

In Dynamics CRM 2013 or 2013 SP1, sometimes you will find that an option set won’t drop-down when you click on it. It doesn’t happen every time, but occasionally, when you click on the option set with your mouse, the option set will not drop down, but you can toggle through the options with your keyboard arrow keys.

This is a known issue. If you find that this is happening with one of your option sets, one workaround is to position the label for the option set to the left of the field. After changing the label position, the option set should drop down as desired.

Thanks to Scott Jung for this tip!

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2 thoughts on “Tip #214: What to do if your option set won’t drop down

  1. Matt Johnson says:

    This is an interesting tip today and I’d like to see more of these little glitches get workarounds or even better fixed by Microsoft.
    Have you ever seen the one where the search window in the top right (for example if you’re on the All Accounts screen) will sometimes not clear the text saying “Search for records” if you click into the box and as you start to type it will just over type those words. The search still works but it does confuse some users. Very strange.
    Anyway, keep up the good work

  2. Scott Jung says:

    There is a Comment open, but Microsoft has indicated it is not a “suggestion” but rather a bug. Feel free to continue to vote it up:

    https://connect.microsoft.com/dynamicssuggestions/feedbackdetail/view/849539/bug-crm-2013-option-set-with-label-on-top-unexpected-results

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