Tip #1223: Resetting AI for sales

Asimo robot doing handsign

I recently was getting an error when I would try to configure predictive opportunity scoring or Talking Points in Dynamics 365. If you don’t mind losing your existing predictive scoring model data, the following solution fixed it for me: Delete the following solutions:PredictiveOpportunityScoring_upgrade, PredictiveLeadScoring_upgrade, SICommon_Upgrade, RelationshipAnalytics_Upgrade. Manually delete PredictiveOpportunityScoring solution Manually delete PredictiveLeadScoring solution If […]

Tip #581: Manually trigger mailbox synchronization

When you use Outlook Client synchronization, there is a button in Microsoft Dynamics CRM for Outlook that will force the synchronization to happen. If you use server-side synchronization, this button will no longer be available to you. For CRM On-Premises users, you will find SyncDiagnosticTool.exe in the Microsoft Dynamics CRM\Server\bin folder. Run this tool from […]

Tip #275: Uninstalling the MDM Connector

If you implement Microsoft Dynamics Marketing, Microsoft documents the process of installing the MDM connector. However, should you ever need to remove the connector, the instructions are not as clear. At a high level, the process of uninstalling the connector is:  Be sure the connector queues are drained. Verify in Azure management portal that there are […]