Tip #461: Getting started with that mysterious USD development

Kamaji - the perfect call center employee

Not United States Dollars, I’m afraid. Unified Service Desk, the quite achiever in the Dynamics family, and the secret sauce to any successful call center implementation. In addition to having CRM (any version from 2013 SP1 up to CRM Online 2015 Update 1 will do), USD initial setup even for the development is very trivial: […]

Tip #455: Upgrading CRM? Use server side Sharepoint

In case you missed it, with CRM 2015 update 1 (and later), server side SharePoint integration is supported for CRM online customers with SharePoint on premises. One additional detail you should not miss is that the grid control is now deprecated. This does not mean that it won’t work, but that it will be taken […]

Tip #453: Tipster guide to calculated fields

It’s Friday, Karl, Friday! That means, instead of our fingers, we let our magnificent voices do the talking. This video explores Dynamics CRM calculated fields feature. It demonstrates how to perform basic field calculations on an entity, how to use some to the date functions available, and how to populate data from other entities. In […]

Tip #450: System Settings – Previews Tab

CRM Online System Settings

As of CRM Online version 7.1 there is another new tab on the Systems Setting configuration window. The new previews tab is where the CRM Admin will enable access for their organization to some really cool new features – IFRAME in tablets, the Web API Developer Preview and my personal new favorite the CRM App […]