Tip #567: Tipster guide to Dynamics CRM 2016 New Knowledge Base Articles

Friday is the name of the day and another video is ready to be consumed. Dynamics CRM 2016 introduces new Knowledge Management capabilities, that include a new WYSWIG editor, the ability to delay publishing, article expiration, and much more. In this video we walk you though a tour of the new Knowledge Articles.

Give us your feedback, all of it: good, bad, and ugly, I’m sure we can take it. Suggest new topics either in comments or by sending your ideas to jar@crmtipoftheday.com.

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3 thoughts on “Tip #567: Tipster guide to Dynamics CRM 2016 New Knowledge Base Articles

  1. Hi Derik

    I’ve tried to setup new Kb function functionality. I created a Kb and translated it into 3 languages and published. So far so good!

    But when in a case afterwards, I search to find the Kb relevent to the case, want to e-mail the Kb to the customer, but I cant find out where to switch language in the Kb version you want to send the customer.

    1) Do you have any clue on how to decide/choose the language version of the Kb you want to send?

    2) Can you use the new Kb’s in the old Case form (normal web interface – not the new hub)?

    I really would appreciate some help 🙂

  2. Sushmitha says:

    What do you mean by externally facing portal ?

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