Tip #401: Dynamics CRM for Good

Microsoft and Good Technology recently introduced a version of the Dynamics CRM for Tablets app. The Dynamics CRM for Good app adds a layer of security by verifying the user’s identity when launching the app. You can find out more at the Good Technology website.

Here are the things that you need to know.

  • You need to have a Good server.
  • It is IOS only (for now)
  • It is only the tablet app, but a phone version is coming now that the phone app has been updated to the same platform as the tablet app.
  • ADFS is still required for on premises deployments. This doesn’t change the way the tablet app is authenticated–it just adds another layer of user verification.
  • The documentation for the Good apps can be found in the latest implementation guide. Make sure you have the one published April 29, 2015 (or later) http://www.microsoft.com/en-us/download/details.aspx?id=45022.

One question that comes up when discussing the CRM for Good apps is “how do you prevent someone from accessing CRM outside of Good? If you have an IFD deployment, what prevents a user from accessing the application via the normal apps on their home iPad?”

Beth Steinke did a session at Convergence 2015 this spring where she demonstrated how to do this. To do this, the CRM needs to be accessible only through the good proxy. Watch the session below.

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