Tip #234: Beware of the IOS 8.0.2 update

If you use an IOS device, you know that there have been many updates recently. The IOS 8.0 release on September 17 was shortly followed by the 8.0.1 update. This release broke many user’s cellular connections, so Apple rushed out the 8.0.2 update to fix the issues introduced in 8.0.1.

So what does this have to do with Dynamics CRM?

If you are running the CRM for Tablets app on your iPad, you should be aware of the impact that upgrading your iPad may have on the tablets app. First thing, IOS 8 is not officially supported. This doesn’t mean that it won’t work. I’ve tested it extensively, and I have not seen any issues.Until updating my device to 8.0.2.

If you have CRM for Tablets installed on your iPad and you install 8.0.2, you will notice that the screen appears “stretched,” and that the more options (…) button is not displayed. This will significantly limit usability of the app.

If you have already installed the update, removing the CRM for Tablets app and reinstalling it should return the more options button and make the app once again usable. If you have not installed the 8.0.2 update, you will probably want to hold off until the app has been updated to address this issue.

Bigger picture, train your users to not automatically install every update the minute that it is released. Wait until you test the CRM app on a device with the new update on it. Just like Windows updates on your PC’s, mobile OS updates can introduce new issues and cause unplanned downtime for users if these updates are not tested properly with mission critical apps.

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