Tip #204: Service and Cases New Features Spring ’14

It’s day number 4 and hopefully you have an invested one hour each day for the last 3 days getting up to speed on all the great new features in CRM Online.

Today there are few more videos than the other days and they are a bit longer. Why? Because the Service Module got a big bump with this release.

Serving them up to you now!

Case Management

Service Level Agreements

Timer Control

Queue Enhancements and Routing Rules

Automatic Case Creation

Entitlements

Tweet about this on TwitterShare on Facebook0Share on Google+0

Leave a Reply

Your email address will not be published. Required fields are marked *