Tip #123: Waiting for Godo in CRM workflows

Wait 1 day with timeout

This week’s tips all seem to be about workflows and here is an old favorite of mine. I always found it interesting how non-intuitive wording around Timeout condition pushed majority of developers to use rather convoluted but easier to read and understand Wait conditions when a workflow needs to be paused for a fixed duration. […]

Tip #119: Help me – help you

Dialog: Microsoft Dynamics CRM has encountered an error

When CRM users see the infamous Microsoft Dynamics CRM has encountered an error dialog, they often select the option to send error report and honestly believe that system administrators, support, developers, all of the above will be getting a copy of the report that contains exact steps how to solve the problem. Explain to your […]

Tip #118: Prevent users from seeing script errors

privacy

You have completed your CRM configuration, you have tested your forms, everything is working great, and users are now “live” in the system. Even if everything is as perfect as possible, users may occasionally see some random script errors. Like any web application, a number of different factors can conspire to occasionally create an error […]

Tip #117 CRM for Tablets – Form Features not available

CRM 2013 Tablet App

CRM Organizations are starting to use the CRM Tablets application more and more. It is helpful to remind ourselves of some of the constraints that we are under in the existing release. Don’t despair though as I firmly believe we will see some of these solved directly or indirectly in upcoming releases. Additionally, you can […]

Tip #116: Prevent CRM for Outlook from getting disabled

When you use CRM for Outlook, occasionally something will happen, like a slow response from the server, and Outlook will ask the user if they want to disable the add-in. If the CRM add-in is disabled, CRM functionality will no longer be available from Outlook. To prevent the add-in from being permanently disabled, you can […]

Tip #115: Careful about reusing contact fields

Diagram: disappearing address field

George, work location just keep disappearing for multiple contact records “This is not happening”, I thought to myself, there are no workflows, no scripts, no – gasp! – triggers on contact entity in this particular implementation. But surely enough, enter a value into the custom work location field and it will disappear shortly afterwards. Then […]