Tip #101: Can you transate this please?

So just how many languages does Microsoft Dynamics CRM speak?  Is it 10, 15 or maybe 25?  Dynamics CRM speaks a whopping 41 languages.  It’s a translating machine. Chinese (Hong Kong), Chinese (PRC), Chinese (Taiwan), Danish, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese (Brazil), Spanish (International), Basque, Bulgarian, Catalan, Croatian, Estonian, Galician, Hindi, Kazakh, […]

Tip #99: Remember when your certificates expire

I will occasionally get the frantic “CRM is down” call from clients, and for on premises users, one of the most common reasons is expiring SSL certificates. If you just deploy CRM without claims authentication, when your CRM SSL certificate expires, CRM will still work, but users with receive a certificate error. However, if you […]

Tip #97: CRM Administrators Don’t Take this Shortcut

CRM System Admin

Okay, I understand, we are all busy and have more to do than time to do it. As CRM Administrators we can often spend most of our day reacting to requests with little time to actually plan our response. Here is the typical scenario – The marketing manager calls you and lets you know that […]

Tip #96: Reset temporary internet files after update rollup

error

Last week, most CRM Online organizations were updated to version 6.0.2.43 (update rollup 2). A number of users have reported after their environments were updated that users received error messages like the following Error log text <ErrorDetails xmlns:d2p1=”http://schemas.datacontract.org/2004/07/System.Collections.Generic” /> <Message>System.ServiceModel.Security.SecurityNegotiationException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #D359011E</Message> <Timestamp>2014-03-21T12:24:39.6093808Z</Timestamp> […]

Tip #95: Track emails using Forward Mailbox

CRM MVP Jukka Niiranen recently posted a great post covering the difference between activity tracking and synchronization in Microsoft Dynamics CRM. This is a frequently misunderstood topic, and Jukka does a fantastic job of explaining how tracking from Outlook gets the email into CRM, and synchronization updates activities automatically once the activities are in CRM. So if […]

Tip #93: When to cancel workflow

When a workflow needs to be stopped, workflow editor offers two choices: Succeeded and Canceled. The main difference is that Canceled status is considered to be an error which has the following implications: Log records are retained (if flag is set to retain logs for failed workflows). For real-time workflows the transaction the workflow is […]

Tip #92: Cascading Relationships – The Forgotten Customization

Dynamics CRM Entity Cascading Relationship

If you have implemented your CRM organization and not done a sanity check of the built-in cascading relationships for the COLAC (contact, opportunity, lead, account, case) entities vs. your corporate business practices then you have missed an important step in the architecture process. When you have a one-to-many relationship there are effects to the related […]