In Microsoft Dynamics CRM, the contact and account entity form display the first two addresses for the customer, and by default, addresses 3 and greater are displayed in the address link on the navigation bar (AKA more addresses).
Consider this scenario: you are a wealth management company, and some of your clients are retired “snowbirds” that spend the winter in Florida and the spring and summer in the north. How can you make it easy to swap addresses so another address appears as address 1 part of the year?
- Edit the Address entity “Associated” view. Remove the filter that makes this view only show addresses greater than Address 2. This will now make the navbar link for addresses display all addresses, including the addresses on the form.
- Add the Address Number field the Address form.
- Now you can go to a customer record, click on the address NavBar link, open the addresses, and manually update the address numbers. I recommend updating 1 to a higher number, then updating the address you wish to be address 1 to address number 1.
Address swaps can also be automated using workflow or other processes.